Beyond Star Ratings: What Impacts Patient Satisfaction Scores (HCAHPS)
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In this episode, Charles Breznicky, Senior Clinical Consulting Manager, J’non Griffin, Principal, SVP, Coding, and John Rabbia, Director, Operations Consulting discuss claims-based, OASIS-based, and survey-based measures, all of which contribute to the total performance score. Learn what determinants contribute to the final score and how your home health or hospice agency can get ahead of any quality issues. Join these experts for “Beyond Star Ratings: What Impacts Patient Satisfaction Scores (HCAHPS).”
Links from this episode:
Learn more about J’non: https://bit.ly/43zdTcQ
Learn more about our Coding and OASIS-E solutions: https://bit.ly/3WHGtq7
View our free on-demand webinars on this topic: https://bit.ly/3JVWjIK